The main thing for the borrower - in a timely manner to inform us about the circumstances that prevent the timely payment of the loan.

 

How legitimate is that the MFI can change the percentage of the loan unilaterally after the issuance of the loan?

 

Terms of borrowings are fixed for the term of the contract and not subject to change.

 

Tell us what competitive advantages does your company?

 

I identify three pillars of profitable microfinance model. The concept includes, first and foremost, a responsible attitude to the needs of the customer, his expectations, and service in the company. One of the goals of our joint efforts in this area is clear and we realized quite successfully. Strive to build the highest quality and profitability of the portfolio, we are implementing a quality service policy and motivational program loyalty. Among our priorities - not only attract new customers but also retain existing borrowers. The combination of these factors leads to a decrease in the cost of issuance of the loan.

 

Does your company's regular customers? How often do you treat repeat customers?

 

We are constantly reviewing our customers, knowing that each new client - a potential loyal customer of the company. A recent study of the client company's audience showed that more than 45% of customers contact the company again after the successful fulfillment of its obligations. For our regular customers we constantly stimulating action and implement incentive programs, implementing the concept of "Each subsequent loan cheaper and more by the sum of the previous." We are committed to a strong partnership with each client. I can give an example of customer loyalty - the history of our relationship with one of the borrowers more than 30 successful loan repayments.

 

What are the benefits of MFIs, compared with the banks? Are banks and MFIs competitors?

 

The advantages are obvious and MFIs are primarily in the speed and ease of obtaining a loan. I believe that MFIs and banks do not compete directly with each other. Often clients come to us, which is in the banks denied financial aid.